Submit Request For Accessing Your Personal Information (We need up to a month for this type of request).

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller (and processor) with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, "we", "us" and "our" refer to Designers Bookshop Stockholm. For more information about us, see Section 15.

2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.

2.2 We may process data about your use of our website and services ("usage data", here we act as both data controller and processor). The usage data may include customer subscription status, first name, last name, email address, frequency and pattern of your service use, IP address, machine ID, dates, operating system, product, serial number, status, license type, demo status, test drive status and logs. The source of the usage data is our database (via you or your employer). The usage data may be processed for the purposes of operating and analyzing the use of the website and services, ensuring the security of our website and services, maintaining back-ups of our database(s), communicating with you for example customer support. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services, the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.3 We may process information relating to our customer relationships, including prospect or customer contact information ("prospect or customer relationship data"). The prospect or customer relationship data may include address and country, affiliate information, browser type and version, company, contact method, customer subscription status, dates (license; purchase, activation, deactivation, last used and canceled, demo and test drive license; activation and expiration), email address, email correspondence (customer support and use of promotional license), email tracking, employer, follow-up and date, forum, frequency and pattern of your service use, geographical location, how they found us, IP address, job title or role, language, lead source, length of visit, license type, logs, machine ID, name, notes, operating system, page views and website navigation paths as well as information about the timing payment method, person type, phone number, priority, product (for demo and license), profile (social media), prospect & customer tracking, purchase amount, purchase transactional details, serial numbers, source, sponsorship data, status, support message, tags, time zone, type of support, web form tracking and website. The source of the prospect or customer relationship data is you or your employer. The prospect or customer relationship data may be processed for the purposes of managing our relationships with prospects or customers, communicating with prospects or customers, keeping records of those communications and promoting our products and services to prospects or customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our prospect or customer relationships OR performance of contract.

2.4 We may process information contained in any enquiry you or your employer submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The enquiry data may include company, date, email address, forum, name, notes, phone number, priority, profile (if sent from social media), source, status, support or enquiry, message, title and type of support. The legal basis for this processing is consent OR legitimate interests.

2.5 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, and the transaction details. Please note that Designers Bookshop Stockholm uses Bright Market, LLC d/b/a FastSpring as vendor for sales or sales via Resellers and does not have access to your details such as; credit card, PayPal or other possible sensitive payment information. We never store any information on our server containing sensitive payment information that can be used to charge customers. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests.

2.6 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website or services that we use will generate the metadata associated with communications made using the website, contact forms or via email. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business and communications with users OR performance of contract.

2.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.9 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.10 Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others
3.1 We may disclose data from categories: usage, prospect or customer relationship, enquiry, transaction, notification and correspondence to our resellers or subcontractors insofar as reasonably necessary for proper administration (and development) of our website and business.

3.2 Financial transactions relating to our services may be handled by our payment services provider, Bright Market, LLC d/b/a FastSpring. We will share transaction data with our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services provider privacy policies and practices at: https://fastspring.com/privacy

3.3 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to United States. Privacy Shield is an agreement between the EU and US allowing for the transfer of personal data from the EU to US. DPA stands for Data Protection Addendum. Services we use where data is stored in the United States are: Atlassian PTY Ltd (Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt00000004FK0AAM), Bright Market, LLC, d/b/a FastSpring (DPA signed. Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000PC9JAAW), FreshWorks (DPA online: https://www.freshworks.com/data-processing-addendum Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000GnbQAAS), and Infusionsoft (DPA signed).

4.2 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We will retain your personal data as follows:
(a) Data from category: usage, will be retained for a minimum period of 10 months (once subscription license is canceled) following 2017-11-15, and for a maximum period of as long as customer is subscribing following 2018-05-25 with an addition of 3 months. Non-subscription customers will after 1 year of license inactivity have their personal license or demo details deleted but we will maintain the actual license, status, machine id and dates (this also applies to canceled subscription license, expired demo and test drive license to avoid license duplication and abuse of our services) so that the license can still be used and re-activated (please note that all personal information tied to the license itself will be deleted). The legal basis for this processing is our legitimate interests, namely the proper administration of our website and services OR performance of contract.
(b) Data from categories: enquiry and correspondence will be retained for a minimum period of 6 months following 2017-11-15 and for a maximum period of 1 year and 4 months following 2018-05-25.

5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of: transaction data, will never be deleted automatically, only upon verified request from customer.
(b) the period of retention of: prospect or customer relationship (notification) data. Data subject can unsubscribe from newsletter via link available in the bottom of all emails sent. Data subject can fill out this form, if a removal request is desired (please note that data subject will never be able to register with the same email address again due to implemented hash function by CRM service provider to prevent us, yourself or others from re-registering the same email address, removal request will affect existing customer negatively).

5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of significant changes to this policy by email or through notification on our website.

7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.

7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13 You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified in this Section 7.

8. Third party websites
8.1 Our website includes hyperlinks to, and details of, third party websites.

8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9. Personal data of children
9.1 Our website and services are targeted at persons over the age of 16.

9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies that we use
12.1 We use cookies for the following purposes:
(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website, cookies used for this purpose are: Facebook, Microsoft and Ours;
(b) status - we use cookies to help us to determine if you are logged into our website, cookies used for this purpose are: Microsoft and Ours;
(c) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally, cookies used for this purpose are: Microsoft;
(d) advertising - we use cookies to help us to display advertisements that will be relevant to you, cookies used for this purpose are: Facebook;
(e) analysis - we use cookies to help us to analyse the use and performance of our website and services, cookies used for this purpose are: Bitly, Google Analytics, Infusionsoft CRM and Ours;
(f) transactional - we use cookies to help us to register transactions for affiliates or affiliate programs, cookies used for this purpose are: FastSpring, Impact Radius, Amazon, Lynda.com;
(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally, cookies used for this purpose are: Our own.

13. Cookies used by our service providers
13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

13.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy

13.3 We use Facebook to provide commenting on our website. This service uses cookies to identify Facebook users that are logged in. You can view the privacy policy of this service provider at: https://www.facebook.com/about/privacy

13.4 We use Microsoft to provide secure login. This service uses cookies for identifying users. You can view the privacy policy of this service provider at: https://privacy.microsoft.com/en-us/privacystatement

13.5 We use Bitly to analyse where traffic to our website comes from. This service uses cookies for identifying the sources from where people visit our website. You can view the privacy policy of this service provider at: https://bitly.com/pages/privacy

13.6 We use Infusionsoft CRM to analyse the use of our website and tracking prospect or customer relationship data (contact records). Infusionsoft CRM gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. You can view the privacy policy of this service provider at: https://www.infusionsoft.com/legal/privacy-policy

13.7 We use FastSpring, Impact Radius, Amazon and Lynda.com to register transactions. These services gathers information about financial transactions by means of cookies. The information gathered relating to transactions is used to create reports about transactions, clicks and web page visits. You can view the privacy policy of these service providers at:
http://fastspring.com/privacy
https://impact.com/privacy-policy
https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=468496
https://www.lynda.com/aboutus/otl-privacy.aspx

14. Managing cookies
14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

14.2 Blocking all cookies will have a negative impact upon the usability of many websites. 14.3 If you block cookies, you will not be able to use all the features on our website.

15. Our details
15.1 This website is owned and operated by Abraham Georges.

15.2 We are registered in Sweden and our registered office is at Hagalundsgatan 13, 6 tr., 169 65 Stockholm, Sweden.

15.3 You can contact us by using our website contact form